There is a special level of hell designed for companies that jack customers around. Actual gripe from today.
I go to see "The Longest Yard" with
I break with tradition and get the two pops and a popcorn thing rather than just sneaking in beverages and snacks as usual. I pay $10 freakin dollars for two pops and a popcorn. (and that was on a "deal"!). Anyhow, so they ask me if I want a bucket rather than a bag for $0.25 more. I asked why it mattered. "Well, because the butter leaks through the bags.". Okay, so you're selling me a defective product to begin with, but I digress. I say fine, and roll my eyes. They then ask me if I wanted to pay $0.25 for butter. Visibly irritated at this point, I say that since I paid for the stupid container to hold it, I might as well. They ask me if I want extra butter for another $0.25. I decline. They hand me the slip for my credit card for my signature, without a pen. I looked up and angrily asked if I had to "pay another quarter to get a fucking pen".
Well, I thought it was funny anyway. The clerk didn't seem amused by it. Oh well. For what I was paying, I should have been able to swim in butter. I ended up paying almost as much in refreshments as I did for the movie.
I'm usually really nice to clerks. But it must have taken a lot of training to be able to ask those questions with a straight face.
Have a great memorial day weekend!
(Edit: changed accidental ? to a ! above to imply a direct order, rather than an inquiry. You are to have a great weekend. That's an order.)
05/27/2002 11:42 AM – FROM: bargainland-liquidation
you under estimate this cmpany. For one where it says new and complete, it also says in front of it APPEARS that means that it is clearly a speculation. If you didn't read the first time buyer ad before you placed your bid that is your fault not mine. Have a nice day Thanks Jeffrey L.
05/27/2002 12:25 PM – FROM: firstname.lastname@example.org
Speculation? Speculation? You fucking knew it was broke before you auctioned it.
05/27/2002 09:22 AM – FROM: bargainland-liquidation
Everyone wants to play the game, but it seems as if no ne want to lose. this was a liquidated auction you agreed to all our terms by bidding on this auction there for you have no case and this is the ending of this conversation. Thanks Jeffrey L.
05/27/2002 11:06 AM – FROM: email@example.com
I'm sorry, I missed the part where this is somehow a game. What dictionary do you use where "new and complete" and "the contents are O.K." means "The item is not new, or complete, and the contents are damaged" Your terms and conditions are null and void in this sense, the contract was nullified by fraud. Ever heard of something called "bad faith"? No? Didn't think so. Might want to ask a lawyer about it. Did you ever mention a jurisdiction in your terms and conditions? No? Did you even consult a lawyer prior to creating your strange and probably unenforceable terms and conditions? No? What makes you think you even have ground to stand on here?
05/25/2002 01:12 PM – FROM: bargainland-liquidation
It was sold as is thats it. thanks Jeffrey L.
05/25/2002 08:42 PM – FROM: firstname.lastname@example.org
No, it's most certainly *NOT* it. This is not a case of buyers remorse, it's like selling an antique vase on eBay "as is", and then sending them a new one, smashed, with a sheet indicating you knew it was new and smashed to begin with. It's fraud. AS IS means there is no warranty against damage you didn't know about, and you not only knew about it, you lied about the status of it. There's a difference between omitting data, and making a complete misrepresentation. When you knowingly lie in a business dealing, that is fraud. It's not just "oops, I forgot to mention it's scratched", it's "oops, it's not a blue car, it's a box of fire ants." You give eBay a bad name.